Scheduling multi-skill technicians and reassignable tasks in a cloud computing company

DOI10.1016/J.EJOR.2024.09.050MaRDI QIDQ6982385zbMATH OpenFDO

Authors Shuang Jin, Jiaming Tao, Minghui Lai, Qian Hu

Publication date 19 May 2025

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/J.EJOR.2024.09.050

zbMATH Keywords

hierarchical optimizationmulti-skillreassignable tasksschedulingtechnician and task scheduling

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Combinatorial optimization (90C27)

Cites work

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• An exact branch-and-price algorithm for multitasking scheduling on unrelated parallel machines
• Engineering stochastic local search algorithms. Designing, implementing and analyzing effective heuristics. Second international workshop, SLS 2009, Brussels, Belgium, September 3--4, 2009. Proceedings
• scientific article; zbMATH DE number 3550182 (Why is no real title available?)
• On-line scheduling on a single machine: Maximizing the number of early jobs
• Optimizing daily agent scheduling in a multiskill call center
• Scheduling technicians and tasks in a telecommunications company

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