Social interactions in queueing systems: pricing decision with reference time effect

DOI10.1007/S11009-025-10140-2MaRDI QIDQ7014423zbMATH OpenFDO

Authors Tao Jiang, Zitong Zhang, Xudong Chai

Publication date 11 March 2025

Published in Methodology and Computing in Applied Probability (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/S11009-025-10140-2

zbMATH Keywords

pricing decisionqueueing modelreference time effectsocial interactionstrategic customer behavior

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Queues and service in operations research (90B22)

Cites work

• An \(\mathrm{M}/\mathrm{PH}/K\) queue with constant impatient time
• Congestion Tolls for Poisson Queuing Processes
• Demand-supply dynamics in FMCG business: exploration of customers' herd behavior
• Fluid and diffusion models for a system of taxis and customers with delayed matching
• Increases or discounts: price strategies based on customers' patience times
• Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value
• On first-come, first-served queues with two classes of impatient customers
• Optimal pricing and capacity sizing for online service systems with free trials
• Strategic behavior in queues with arrival rate uncertainty
• The Regulation of Queue Size by Levying Tolls

Cited in

(1)

• Subsidize or charge? Optimal pricing in a two-stage sales system facing network effects and customer strategic behavior

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