An EFQM-fuzzy network data envelopment analysis model for efficiency assessment in organizations
Summary: One of the new concepts that have found a considerable position in many countries of the world is organizing EFQM organizational excellence models. Different organizations and institutions have been evaluated and compared on its basis, and the move towards improvement and promotion is strengthened in them due to creation of competitive space. The EFQM organizational excellence model cannot remove the managers' and users' need for the levels of quantitative goals' operation solely. Thus, requirement for a tool which considers quantitative goals and present environment was felt, and in this manner, various assessment processes were created to be used in different organizations; one of the most important ones is the technique for Data Envelopment Analysis. Evaluating organization efficiency based on the EFQM model is one of the strategic managerial tools in many organizations. The classic DEA models were designed to work with deterministic data and cannot deal with uncertainties in their inputs. The techniques developed so far for fuzzy performance evaluation are also very limited. Given that the inputs and outputs of a real system are not always definite and accurate and that some data can only be expressed in vague verbal and subjective terms, the use of fuzzy sets in modeling is inevitable ([\textit{A. Ebrahimnejad} et al., ``A new method for solving dual DEA problems with fuzzy stochastic data'', Int. J. Inf. Technol. Decis. Mak. 18, No. 1, 147--170 (2019; \url{doi:10.1142/S0219622018500396})]). In this paper, a Network Data Envelopment Analysis Model is proposed in fuzzy conditions for assessing units of an organization based on an organizational excellence model. The suggestive model utilizes the privileges of both Fuzzy Network Data Envelopment Analysis and EFQM organizational excellence models simultaneously in order to assess organization's efficiency. The Fuzzy Network Data Envelopment Analysis model is able to calculate the whole organization's efficiency as well as organization's efficiency separately for various phases of the organizational excellence model. Another privilege of the suggested model is that it utilizes fuzzy theory and concepts for modeling and observance of existing noncertainties in the experts' views while assessing organization's excellence criteria. The EFQM-fuzzy network DEA model is applied for assessing a holding's organizational units within the discipline of ``project management.''
scientific article; zbMATH DE number 7433553