A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
type: Item
instance of: scholarly article
title: A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
zbMATH Open document ID: 0852.90076
author: Ziv Carmon
author: J. George Shanthikumar
author: Tali F. Carmon
published in: Management Science
publication date: 1996-08-05T00:00:00Z
full work available at URL: https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi
Mathematics Subject Classification ID: 90B22
zbMATH DE Number: 913368
zbMATH Keywords: service ordering
zbMATH Keywords: waiting cost
zbMATH Keywords: psychological cost of waiting
zbMATH Keywords: service schemes
MaRDI profile type: MaRDI publication profile
OpenAlex ID: W2037827846
DOI: 10.1287/MNSC.41.11.1806
Recommended article: Q3381167
Recommended article: An extension of Osuna's model to observable queues
Recommended article: Balancing herding and congestion in service systems: a queueing perspective
Recommended article: Capacity and price setting for dispersed, time-sensitive customer segments
Recommended article: Quantitative fairness for assessing perceived service quality in queues
description: scientific article; zbMATH DE number 913368