Nonlinear programming problem for an M-design multi-skill call center with impatience based on queueing model method
type: Item
instance of: scholarly article
title: Nonlinear Programming Problem for an M-Design Multi-Skill Call Center with Impatience Based on Queueing Model Method
zbMATH Open document ID: 1498.90059
DOI: 10.1007/978-3-030-01120-8_28
published in: Trends in Mathematics
publication date: 2022-09-30T00:00:00Z
Mathematics Subject Classification ID: 90B22
Mathematics Subject Classification ID: 90C30
zbMATH DE Number: 7594992
zbMATH Keywords: quadratic programming
zbMATH Keywords: queueing model
zbMATH Keywords: multi-skill call center
MaRDI profile type: MaRDI publication profile
full work available at URL: 978-3-030-01120-8 28
OpenAlex ID: W2912363952
cites work: Calculation of steady-state probabilities of M/M queues: Further approaches
cites work: Queueing models of call centers: An introduction
cites work: A Call-Routing Problem with Service-Level Constraints
cites work: Dynamic Admission Control in a Call Center With One Shared and Two Dedicated Service Facilities
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description: scientific article; zbMATH DE number 7594992