Two Way Communication Retrial Queues with Balanced Call Blending

DOI10.1007/978-3-642-30782-9_2MaRDI QIDQ2900389zbMATH OpenOpenAlexFDO

Authors Tuan Phung-Duc, Wouter Rogiest

Publication date 23 July 2012

Published in Analytical and Stochastic Modeling Techniques and Applications (Search for Journal in Brave)

Full work available at URL http://hdl.handle.net/1854/LU-2122188

zbMATH Keywords

Markov chaincall centersretrial queuescall blendingmultiserversingle server

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25)

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Cited in

(7)

• Retrial queues with balanced call blending: analysis of single-server and multiserver model
• Analysis of the queue lengths in a priority retrial queue with constant retrial policy
• Markov chain models of a telephone call center with call blending
• Bounds of the stationary distribution in \(M/G/1\) retrial queue with two-way communication and \(n\) types of outgoing calls
• A contribution to modeling two-way communication with retrial queueing systems
• A functional approximation for retrial queues with two way communication
• Asymptotic sojourn time analysis of finite-source \(M/M/1\) retrial queuing system with two-way communication

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