DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS (Q3612037): Difference between revisions

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+Q4315289
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+Queueing model for call blending in call centers
@@ Property / cites work: Queueing model for call blending in call centers / rank @@
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+Separable routing: A scheme for state-dependent routing of circuit switched telephone traffic
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+On the structure of value functions for threshold policies in queueing models
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+Approximation and analysis of a call center with flexible and specialized servers
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+A heuristic rule for routing customers to parallel servers
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+Dynamic Admission Control in a Call Center With One Shared and Two Dedicated Service Facilities
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+Service-Level Differentiation in Call Centers with Fully Flexible Servers
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+A Call-Routing Problem with Service-Level Constraints
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+On the value function of a priority queue with an application to a controlled polling model
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+Queueing models of call centers: An introduction
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+Q4858587
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