Outsourcing strategy in two-stage call centers (Q1040980): Difference between revisions

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+https://doi.org/10.1016/j.cor.2009.06.020
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+W2064264171
@@ Property / OpenAlex ID: W2064264171 / rank @@
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@@ Property / cites work @@
+Statistical Analysis of a Telephone Call Center
@@ Property / cites work: Statistical Analysis of a Telephone Call Center / rank @@
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+Call Center Outsourcing: Coordinating Staffing Level and Service Quality
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+On the interaction between retrials and sizing of call centers
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+The impact of retrials on call center performance
@@ Property / cites work: The impact of retrials on call center performance / rank @@
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@@ Property / cites work @@
+A Call-Routing Problem with Service-Level Constraints
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@@ Property / cites work @@
+Q4367948
@@ Property / cites work: Q4367948 / rank @@
+Normal rank