Gaussian skewness approximation for dynamic rate multi-server queues with abandonment (Q386340): Difference between revisions
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The paper under review studies \(M(t)/M/c(t)+M\) queueing systems, where \(M(t)\) in the first position denotes a non-homogeneous Poisson arrival Process, \(M\) in the second position denotes exponentially distributed service time, \(c(t)\) denotes the number of agents (servers) at time \(t\) and \(+M\) in the last position denotes the exponential distribution for an abandonment time. This model is referred to as Erlang-A model, see [\textit{N. Gans}, \textit{G. Koole} and \textit{A. Mandelbaum}, ``Telephone call centers: tutorial, review and research prospects'', Manuf. Serv. Oper. Manag. 5, No. 2, 79--141 (2003)] and describes large scale service systems such as call centers or hospitals. The paper presents a simple method generating new algorithms that are successively better approximations of the stochastic dynamics for the \(M(t)/M/c(t)+M\) queueing system that are known for this type of system from the available literature, see [\textit{Y. M. Ko} and \textit{N. Gautam}, INFORMS J. Computing; \textit{A.Mandelbaum} et al., Queueing Syst. 30, No. 1--2, 149--201 (1998; Zbl 0911.90167); \textit{A. Mandelbaum} et al., ``Queue lengths and waiting times for multi-server queues with abandonment and retrials'', Telecommun. Syst. 21, 149--172 (2002)]. This is achieved by computing a low dimensional, deterministic dynamic system. | |||
Property / review text: The paper under review studies \(M(t)/M/c(t)+M\) queueing systems, where \(M(t)\) in the first position denotes a non-homogeneous Poisson arrival Process, \(M\) in the second position denotes exponentially distributed service time, \(c(t)\) denotes the number of agents (servers) at time \(t\) and \(+M\) in the last position denotes the exponential distribution for an abandonment time. This model is referred to as Erlang-A model, see [\textit{N. Gans}, \textit{G. Koole} and \textit{A. Mandelbaum}, ``Telephone call centers: tutorial, review and research prospects'', Manuf. Serv. Oper. Manag. 5, No. 2, 79--141 (2003)] and describes large scale service systems such as call centers or hospitals. The paper presents a simple method generating new algorithms that are successively better approximations of the stochastic dynamics for the \(M(t)/M/c(t)+M\) queueing system that are known for this type of system from the available literature, see [\textit{Y. M. Ko} and \textit{N. Gautam}, INFORMS J. Computing; \textit{A.Mandelbaum} et al., Queueing Syst. 30, No. 1--2, 149--201 (1998; Zbl 0911.90167); \textit{A. Mandelbaum} et al., ``Queue lengths and waiting times for multi-server queues with abandonment and retrials'', Telecommun. Syst. 21, 149--172 (2002)]. This is achieved by computing a low dimensional, deterministic dynamic system. / rank | |||
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Property / Mathematics Subject Classification ID | |||
Property / Mathematics Subject Classification ID: 60K25 / rank | |||
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Property / Mathematics Subject Classification ID | |||
Property / Mathematics Subject Classification ID: 33C45 / rank | |||
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Property / Mathematics Subject Classification ID | |||
Property / Mathematics Subject Classification ID: 90B22 / rank | |||
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Property / zbMATH DE Number | |||
Property / zbMATH DE Number: 6236691 / rank | |||
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Property / zbMATH Keywords | |||
multi-server queues | |||
Property / zbMATH Keywords: multi-server queues / rank | |||
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abandonment | |||
Property / zbMATH Keywords: abandonment / rank | |||
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dynamical systems | |||
Property / zbMATH Keywords: dynamical systems / rank | |||
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asymptotics | |||
Property / zbMATH Keywords: asymptotics / rank | |||
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time-varying rates | |||
Property / zbMATH Keywords: time-varying rates / rank | |||
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time inhomogeneous Markov processes | |||
Property / zbMATH Keywords: time inhomogeneous Markov processes / rank | |||
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Hermite polinomials | |||
Property / zbMATH Keywords: Hermite polinomials / rank | |||
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Property / zbMATH Keywords | |||
fluid and diffusion limits | |||
Property / zbMATH Keywords: fluid and diffusion limits / rank | |||
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skewness | |||
Property / zbMATH Keywords: skewness / rank | |||
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cumulant moments | |||
Property / zbMATH Keywords: cumulant moments / rank | |||
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Property / reviewed by | |||
Property / reviewed by: Vyacheslav M. Abramov / rank | |||
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Property / MaRDI profile type | |||
Property / MaRDI profile type: MaRDI publication profile / rank | |||
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Property / full work available at URL | |||
Property / full work available at URL: https://doi.org/10.1007/s11134-012-9340-8 / rank | |||
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Property / OpenAlex ID | |||
Property / OpenAlex ID: W2023263624 / rank | |||
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Property / cites work | |||
Property / cites work: The Physics of the Mt/G/∞ Queue / rank | |||
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Property / cites work | |||
Property / cites work: A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS / rank | |||
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links / mardi / name | links / mardi / name | ||
Latest revision as of 04:07, 7 July 2024
scientific article
Language | Label | Description | Also known as |
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English | Gaussian skewness approximation for dynamic rate multi-server queues with abandonment |
scientific article |
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Gaussian skewness approximation for dynamic rate multi-server queues with abandonment (English)
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9 December 2013
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The paper under review studies \(M(t)/M/c(t)+M\) queueing systems, where \(M(t)\) in the first position denotes a non-homogeneous Poisson arrival Process, \(M\) in the second position denotes exponentially distributed service time, \(c(t)\) denotes the number of agents (servers) at time \(t\) and \(+M\) in the last position denotes the exponential distribution for an abandonment time. This model is referred to as Erlang-A model, see [\textit{N. Gans}, \textit{G. Koole} and \textit{A. Mandelbaum}, ``Telephone call centers: tutorial, review and research prospects'', Manuf. Serv. Oper. Manag. 5, No. 2, 79--141 (2003)] and describes large scale service systems such as call centers or hospitals. The paper presents a simple method generating new algorithms that are successively better approximations of the stochastic dynamics for the \(M(t)/M/c(t)+M\) queueing system that are known for this type of system from the available literature, see [\textit{Y. M. Ko} and \textit{N. Gautam}, INFORMS J. Computing; \textit{A.Mandelbaum} et al., Queueing Syst. 30, No. 1--2, 149--201 (1998; Zbl 0911.90167); \textit{A. Mandelbaum} et al., ``Queue lengths and waiting times for multi-server queues with abandonment and retrials'', Telecommun. Syst. 21, 149--172 (2002)]. This is achieved by computing a low dimensional, deterministic dynamic system.
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multi-server queues
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abandonment
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dynamical systems
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asymptotics
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time-varying rates
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time inhomogeneous Markov processes
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Hermite polinomials
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fluid and diffusion limits
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skewness
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cumulant moments
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