Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (Q2917638): Difference between revisions
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| Property / DOI: 10.1287/opre.1110.1016 / rank | |||
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| Property / author: Bert Zwart / rank | |||
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| Property / author: Bert Zwart / rank | |||
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| Property / full work available at URL: https://doi.org/10.1287/opre.1110.1016 / rank | |||
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| Property / OpenAlex ID: W2064226094 / rank | |||
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| Property / DOI: 10.1287/OPRE.1110.1016 / rank | |||
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Latest revision as of 04:36, 20 December 2024
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics |
scientific article |
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Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics (English)
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1 October 2012
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call centers
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impatient customers
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square-root staffing
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quality-and-efficiency-driven regime
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Erlang A queueing model
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