Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics

DOI10.1287/opre.1110.1016zbMath1248.90041OpenAlexW2064226094MaRDI QIDQ2917638

Bo Zhang, Johan S. H. van Leeuwaarden, Bert Zwart

Publication date: 1 October 2012

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.1110.1016

zbMATH Keywords

call centersimpatient customerssquare-root staffingErlang A queueing modelquality-and-efficiency-driven regime

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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