Staffing call centers with impatient customers: refinements to many-server asymptotics (Q2917638)
From MaRDI portal
!
This is the item page for this Wikibase entity, intended for internal use and editing purposes. Please use the normal view instead:
scientific article; zbMATH DE number 6088889
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
||
| English | Staffing call centers with impatient customers: refinements to many-server asymptotics |
scientific article; zbMATH DE number 6088889 |
Statements
1 October 2012
0 references
call centers
0 references
impatient customers
0 references
square-root staffing
0 references
quality-and-efficiency-driven regime
0 references
Erlang A queueing model
0 references
Staffing call centers with impatient customers: refinements to many-server asymptotics (English)
0 references
0.8635071516036987
0 references
0.8586403131484985
0 references
0.857901930809021
0 references
0.8548005819320679
0 references
