Staffing many-server queues with impatient customers: constraint satisfaction in call centers (Q3100417)
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scientific article; zbMATH DE number 5978592
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| English | Staffing many-server queues with impatient customers: constraint satisfaction in call centers |
scientific article; zbMATH DE number 5978592 |
Statements
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (English)
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24 November 2011
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abandonment
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call centers
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staffing
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workforce management
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Halfin-Whitt (QED) ED + QED
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0.8606257438659668
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0.8586403131484985
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0.8557063937187195
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0.8355603814125061
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0.8232230544090271
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