Data-stories about (im)patient customers in tele-queues
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Publication:386354
DOI10.1007/s11134-013-9354-xzbMath1277.90033MaRDI QIDQ386354
Avishai Mandelbaum, Sergey Zeltyn
Publication date: 9 December 2013
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-013-9354-x
60K25: Queueing theory (aspects of probability theory)
90B22: Queues and service in operations research
68M20: Performance evaluation, queueing, and scheduling in the context of computer systems
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Uses Software
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