Contact Centers with a Call-Back Option and Real-Time Delay Information

DOI10.1287/opre.1040.0123zbMath1165.90386MaRDI QIDQ5321733

Constantinos Maglaras, Mor Armony

Publication date: 14 July 2009

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.1040.0123

Mathematics Subject Classification ID

60K25: Queueing theory (aspects of probability theory)

90B22: Queues and service in operations research

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