Optimal control of parallel server systems with many servers in heavy traffic
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Publication:946467
DOI10.1007/s11134-008-9078-5zbMath1167.90446OpenAlexW2130328627MaRDI QIDQ946467
Publication date: 23 September 2008
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-008-9078-5
call centersload balancingstate space collapsecustomer abandonmenthalfin-whitt regimeskill-based routing
Related Items (24)
A Fluid Model for One-Sided Bipartite Matching Queues with Match-Dependent Rewards ⋮ OPTIMAL ADMISSION AND ROUTING WITH CONGESTION-SENSITIVE CUSTOMER CLASSES ⋮ Server assignment policies in queues with customer abandonments ⋮ Asymptotically optimal control of \(N\)-systems with \(H_2^*\) service times under many-server heavy traffic ⋮ Asymptotically optimal control of many-server heterogeneous service systems with \(H_{2}^{*}\) service times ⋮ Dynamic scheduling of a \(GI/GI/1+GI\) queue with multiple customer classes ⋮ Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system ⋮ Ergodic control of multi-class \(\mathrm{M}/\mathrm{M}/N+\mathrm{M}\) queues in the Halfin-Whitt regime ⋮ Delay-Based Service Differentiation with Many Servers and Time-Varying Arrival Rates ⋮ Optimal balanced control for call centers ⋮ An ergodic control problem for many-server multiclass queueing systems with cross-trained servers ⋮ Many-server diffusion limits for \(G/Ph/n+GI\) queues ⋮ A survey on skill-based routing with applications to service operations management ⋮ THE N-NETWORK MODEL WITH UPGRADES ⋮ An \(\mathrm{M}/\mathrm{PH}/K\) queue with constant impatient time ⋮ Infinite horizon asymptotic average optimality for large-scale parallel server networks ⋮ Online scheduling policies for multiclass call centers with impatient customers ⋮ Control of systems with flexible multi-server pools: a shadow routing approach ⋮ Dynamic routing in a distributed parallel many-server service system: the effect of \(\xi \)-choice ⋮ Virtual allocation policies for many-server queues with abandonment ⋮ Infinite-Horizon Average Optimality of the N-Network in the Halfin–Whitt Regime ⋮ Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ/h Rule ⋮ Balanced routing with partial information in a distributed parallel many-server queueing system ⋮ On the Optimal Design of a Bipartite Matching Queueing System
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