On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design

DOI10.1287/opre.1030.0088zbMath1165.90385MaRDI QIDQ3637423

Mor Armony, Constantinos Maglaras

Publication date: 10 July 2009

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.1030.0088

Mathematics Subject Classification ID

91A80: Applications of game theory

60K25: Queueing theory (aspects of probability theory)

90B22: Queues and service in operations research

91B42: Consumer behavior, demand theory

60K30: Applications of queueing theory (congestion, allocation, storage, traffic, etc.)

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