Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes
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Publication:386352
DOI10.1007/S11134-012-9325-7zbMATH Open1277.60157OpenAlexW2087644433MaRDI QIDQ386352FDOQ386352
Authors: Jeunghyun Kim, Amy R. Ward 
Publication date: 9 December 2013
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-012-9325-7
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diffusion approximationcustomer impatiencecustomer abandonmentBrownian control problemcustomer renegingscheduling control in multiclass queue
Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Optimal stochastic control (93E20)
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Cited In (23)
- Virtual allocation policies for many-server queues with abandonment
- Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback
- Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling
- Queueing systems with random volume customers and a sectorized unlimited memory buffer
- Whittle index approach to multiserver scheduling with impatient customers and DHR service times
- Dynamic volunteer staffing in multicrop gleaning operations
- Further results for dynamic scheduling of multiclass G/G/1 queues
- Dynamic scheduling of a two-class queue with setups
- Server assignment policies in queues with customer abandonments
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- Asymptotically optimal index policies for an abandonment queue with convex holding cost
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- Scheduling to Differentiate Service in a Multiclass Service System
- A diffusion model of dynamic participant inflow management
- An ergodic control problem for many-server multiclass queueing systems with cross-trained servers
- Data-stories about (im)patient customers in tele-queues
- Customer learning in call centers from previous waiting experiences
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