Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes
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Publication:386352
DOI10.1007/S11134-012-9325-7zbMATH Open1277.60157OpenAlexW2087644433MaRDI QIDQ386352FDOQ386352
Publication date: 9 December 2013
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-012-9325-7
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diffusion approximationcustomer impatiencecustomer abandonmentBrownian control problemcustomer renegingscheduling control in multiclass queue
Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Optimal stochastic control (93E20)
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Cited In (23)
- Virtual allocation policies for many-server queues with abandonment
- Developing Effective Service Policies for Multiclass Queues with Abandonment: Asymptotic Optimality and Approximate Policy Improvement
- Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling
- Queueing systems with random volume customers and a sectorized unlimited memory buffer
- An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic
- Whittle index approach to multiserver scheduling with impatient customers and DHR service times
- Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
- Further results for dynamic scheduling of multiclass G/G/1 queues
- Dynamic scheduling of a two-class queue with setups
- Server assignment policies in queues with customer abandonments
- Workload-Dependent Dynamic Priority for the Multiclass Queue with Reneging
- Analysis of a two-class queueing system with service times dependent on the presence of a certain class
- Asymptotically optimal index policies for an abandonment queue with convex holding cost
- Customer Learning in Call Centers from Previous Waiting Experiences
- Ergodic control of multi-class \(\mathrm{M}/\mathrm{M}/N+\mathrm{M}\) queues in the Halfin-Whitt regime
- On scheduling a multiclass queue with abandonments under general delay costs
- Heavy-traffic limits for parallel single-server queues with randomly split Hawkes arrival processes
- Scheduling to Differentiate Service in a Multiclass Service System
- A diffusion model of dynamic participant inflow management
- Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ/h Rule
- An ergodic control problem for many-server multiclass queueing systems with cross-trained servers
- Dynamic Volunteer Staffing in Multicrop Gleaning Operations
- Data-stories about (im)patient customers in tele-queues
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