Call centers with impatient customers: Many-server asymptotics of the M/M/$n+G$ queue

DOI10.1007/s11134-005-3699-8zbMath1085.60072OpenAlexW1971170413MaRDI QIDQ812134

Publication date: 23 January 2006

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s11134-005-3699-8

zbMATH Keywords

queueing call centers impatience

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

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Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue