Call centers with impatient customers: Many-server asymptotics of the M/M/n+G queue
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Publication:812134
DOI10.1007/S11134-005-3699-8zbMATH Open1085.60072OpenAlexW1971170413MaRDI QIDQ812134FDOQ812134
Authors: Sergey Zeltyn, Avishai Mandelbaum 
Publication date: 23 January 2006
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-005-3699-8
Recommendations
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
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Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25)
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Cited In (76)
- To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers
- Fluid and diffusion models for a system of taxis and customers with delayed matching
- Bayesian analysis of abandonment in call center operations
- Estimation and monitoring of traffic intensities with application to control of stochastic systems
- Matched queues with matching batch pair \((m, n)\)
- Multiple server preemptive scheduling with impatience
- Waiting time analysis of multi-class queues with impatient customers
- General hazard-type scaling of abandonment time distribution for a \(\mathrm{G}/\mathrm{Ph}/n+\mathrm{GI}\) queue in the Halfin-Whitt heavy-traffic regime
- Long-Time Limit of Nonlinearly Coupled Measure-Valued Equations that Model Many-Server Queues with Reneging
- Optimal call center forecasting and staffing
- Performance approximation for time-dependent queues with generally distributed abandonments
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Fluid approximations and control of queues in emergency departments
- On first-come, first-served queues with two classes of impatient customers
- The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
- Transient analysis of the Erlang A model
- Design heuristic for parallel many server systems
- Control policies for single-stage production systems with perishable inventory and customer impatience
- Asymptotic approximations for stationary distributions of many-server queues with abandonment
- Asymptotic results and a Markovian approximation for the \(M(n)/M(n)/s+GI\) system
- Fluid limits of many-server queues with reneging
- Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
- Predicting the continuation of a function with applications to call center data
- Approximations for the \(M/GI/N +GI\) type call center
- The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue
- Optimal control of a production-inventory system with customer impatience
- Heavy-traffic limits for waiting times in many-server queues with abandonment
- Title not available (Why is that?)
- On a doubly dynamically controlled supermarket model with impatient customers
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- A queueing system with on-demand servers: local stability of fluid limits
- Resource allocation and routing in parallel multi-server queues with abandonments for cloud profit maximization
- An approximation analysis for an assembly-like queueing system with time-constraint items
- Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
- Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Fluid models of many-server queues with abandonment
- On the \(M_t/M_t/K_t + M_t\) queue in heavy traffic
- Staffing to stabilize the tail probability of delay in service systems with time-varying demand
- An \((s,S)\) inventory model with level-dependent G/M/\(1\)-type structure
- A batch arrival $M^X/M/c$ queue with impatient customers
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- Risk measures and their application to staffing nonstationary service systems
- Designing a call center with an IVR (interactive voice response)
- Comparisons of ticket and standard queues
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- Tail asymptotics for a state-dependent bulk matching queueing system with impatient customers
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- Analysis of \(M^{ X}/ G/1\) queues with impatient customers
- Models and approximations for call center design
- A polling model with reneging at polling instants
- Dynamic scheduling of a \(GI/GI/1+GI\) queue with multiple customer classes
- Towards ``zero abandonments in call center performance
- Diffusion approximations for double-ended queues with reneging in heavy traffic
- A unified approach to diffusion analysis of queues with general patience-time distributions
- QBD approximations of a call center queueing model with general patience distribution
- The \(M/M/1\) queue with synchronized abandonments
- Extension of the loss probability formula to an overloaded queue with impatient customers
- To pool or not to pool: queueing design for large-scale service systems
- The single server queue with catastrophes and geometric reneging
- Spectral gap of the Erlang A model in the Halfin-Whitt regime
- How Multiserver Queues Scale with Growing Congestion-Dependent Demand
- Bounds and limit theorems for a layered queueing model in electric vehicle charging
- Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
- Statistical theory powering data science
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
- Workload forecasting for a call center: methodology and a case study
- Many-server queues with customer abandonment: numerical analysis of their diffusion model
- Steady-state analysis of a multiserver queue in the Halfin-Whitt regime
- Convergence of a queueing system in heavy traffic with general patience-time distributions
- New perspectives on the Erlang-A queue
- Diffusion models for double-ended queues with renewal arrival processes
- Data-stories about (im)patient customers in tele-queues
- Analysis of dynamic service system between regular and retrial queues with impatient customers
- Many-server heavy-traffic limit for queues with time-varying parameters
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