New perspectives on the Erlang-A queue
From MaRDI portal
Publication:5203899
Abstract: The non-stationary Erlang-A queue is a fundamental queueing model that is used to describe the dynamic behavior of large scale multi-server service systems that may experience customer abandonments, such as call centers, hospitals, and urban mobility systems. In this paper, we develop novel approximations to all of its transient and steady state moments, the moment generating function, and the cumulant generating function. We also provide precise bounds for the difference of our approximations and the true model. More importantly, we show that our approximations have explicit stochastic representations as shifted Poisson random variables. Moreover, we are also able to show that our approximations and bounds also hold for non-stationary Erlang-B and Erlang-C queueing models under certain stability conditions. Finally, we perform numerous simulations to support the conclusions of our results.
Recommendations
- On queue length in a queueing system with Erlang incoming flow
- Dynamic rate Erlang-A queues
- Finite source Erlang based queueing systems: Complementarity, equivalence and their implications
- A new approach to an N/G/1 queue
- Fractional Erlang queues
- A Single-Server Bulk-Service Queue With Varying Capacity And Erlang Input
- Recursive Solutions for the Generalized Erlang Queueing Systems
- A new formula for the transient solution of the Erlang queueing model
Cites work
- scientific article; zbMATH DE number 3858809 (Why is no real title available?)
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- A diffusion approximation for a GI/GI/1 queue with balking or reneging
- A diffusion approximation for a Markovian queue with reneging
- A law of large numbers for M/M/c/delayoff-setup queues with nonstationary arrivals
- Adaptive behavior of impatient customers in tele-queues: theory and empirical support
- Approximating the GI/GI/1+GI queue with a nonlinear drift diffusion: hazard rate scaling in heavy traffic
- Approximations for the queue length distributions of time-varying many-server queues
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- DYNAMIC PRICING TO CONTROL LOSS SYSTEMS WITH QUALITY OF SERVICE TARGETS
- Diffusion limits for the $(MAP_t / Ph_t / \infty)^N$ queueing network
- Dimensioning Large Call Centers
- Dynamic rate Erlang-A queues
- Excursion-based universal approximations for the Erlang-A queue in steady-state
- Gaussian skewness approximation for dynamic rate multi-server queues with abandonment
- Gram Charlier expansion for time varying multiserver queues with abandonment
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Heavy-traffic limits for waiting times in many-server queues with abandonment
- Infinite-server queues with Hawkes input
- Introduction to functional differential equations
- Mt/G/∞ Queues with Sinusoidal Arrival Rates
- Networks of \(\cdot /\mathrm{G}/\infty \) queues with shot-noise-driven arrival intensities
- On the time-dependent moments of Markovian queues with reneging
- Optimal staffing in nonstationary service centers with constraints
- Queues driven by Hawkes processes
- Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
- Sampling the functional Kolmogorov forward equations for nonstationary queueing networks
- Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters
- Service systems with slowdowns: potential failures and proposed solutions
- Spectral gap of the Erlang A model in the Halfin-Whitt regime
- Staffing call centers with impatient customers: refinements to many-server asymptotics
- Staffing of time-varying queues to achieve time-stable performance
- Statistical Analysis of a Telephone Call Center
- Stein's method for steady-state diffusion approximations: an introduction through the Erlang-A and Erlang-C models
- Strong approximation for Markovian service networks
- Strong approximations for time-varying infinite-server queues with non-renewal arrival and service processes
- The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue
- Transient analysis of state-dependent queueing networks via cumulant functions
- Transient analysis of the Erlang A model
Cited in
(16)- Limiting the oscillations in queues with delayed information through a novel type of delay announcement
- Transient analysis of the Erlang A model
- Queues driven by Hawkes processes
- Excursion-based universal approximations for the Erlang-A queue in steady-state
- Dynamic rate Erlang-A queues
- A Poisson-Charlier approximation for nonstationary queues
- Breaking the symmetry in queues with delayed information
- Queues with delayed information: a dynamical systems perspective
- Gaussian skewness approximation for dynamic rate multi-server queues with abandonment
- On the distributions of infinite server queues with batch arrivals
- Special issue: 100 years of queueing -- the Erlang centennial. Selected papers based on the presentations at the conference, Copenhagen, Danmark, April 1--3, 2009
- Qualitative properties of the Erlang blocking model with heterogeneous user requirements
- Nonstationary loss queues via cumulant moment approximations
- Approximate solution for multi-server queueing systems with Erlangian service times
- An analysis of the modified offered-load approximation for the nonstationary Erlang loss model
- Performance approximation for time-dependent queues with generally distributed abandonments
This page was built for publication: New perspectives on the Erlang-A queue
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q5203899)
