Dimensioning Large Call Centers

DOI10.1287/opre.1030.0081zbMath1165.90388OpenAlexW2165476561WikidataQ56041062 ScholiaQ56041062MaRDI QIDQ3637408

Avishai Mandelbaum, Martin I. Reiman, Sem C. Borst

Publication date: 10 July 2009

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/67010d83f27d44199814194e296b496bbcb6200c

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

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