Applications of fluid models in service operations management
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Publication:6163558
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Cites work
- scientific article; zbMATH DE number 53195 (Why is no real title available?)
- scientific article; zbMATH DE number 1060036 (Why is no real title available?)
- scientific article; zbMATH DE number 932423 (Why is no real title available?)
- A Broader View of Designing the Liver Allocation System
- A Fluid Flow Model of Networks of Queues
- A Fluid Heuristic for Minimizing Makespan in Job Shops
- A blind policy for equalizing cumulative idleness
- A fluid approximation for service systems responding to unexpected overloads
- A fluid model for one-sided bipartite matching queues with match-dependent rewards
- A network of time-varying many-server fluid queues with customer abandonment
- An analysis of queues with delayed information and time-varying arrival rates
- Bid-price controls for network revenue management: martingale characterization of optimal bid prices
- Call center outsourcing: coordinating staffing level and service quality
- Capacity Management in Rental Businesses with Two Customer Bases
- Capacity sizing under parameter uncertainty: safety staffing principles revisited
- Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback
- Dimensioning Large Call Centers
- Discrete-review policies for scheduling stochastic networks: trajectory tracking and fluid-scale asymptotic optimality.
- Dynamic Scheduling of a Multiclass Fluid Network
- Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime
- Dynamic control of \(N\)-systems with many servers: asymptotic optimality of a static priority policy in heavy traffic
- Dynamic matching for real-time ride sharing
- Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits
- Dynamic routing in large-scale service systems with heterogeneous servers
- Dynamic scheduling of multiclass many-server queues with abandonment: the generalized \(c \mu / h\) rule
- Dynamic scheduling with convex delay costs: The generalized \(c\mu\) rule
- Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments
- Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
- Empty-car routing in ridesharing systems
- Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems
- Fluid Models for Multiserver Queues with Abandonments
- Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing
- From Fluid Relaxations to Practical Algorithms for High-Multiplicity Job-Shop Scheduling: The Holding Cost Objective
- Heavy traffic analysis of a system with parallel servers: Asymptotic optimality of discrete-review policies
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Heavy-traffic limits for many-server queues with service interruptions
- Heavy-traffic limits for queues with periodic arrival processes
- Large-time asymptotics for the \(G_{t}/M_{t}/s_{t}+GI_{t}\) many-server fluid queue with abandonment
- Limiting the oscillations in queues with delayed information through a novel type of delay announcement
- Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
- Many-server heavy-traffic limit for queues with time-varying parameters
- MaxWeight scheduling in a generalized switch: State space collapse and workload minimization in heavy traffic
- Nonlinear dynamics in queueing theory: determining the size of oscillations in queues with delay
- On positive Harris recurrence of multiclass queueing networks: A unified approach via fluid limit models
- On the accuracy of fluid models for capacity sizing in queueing systems with impatient customers
- On the comparison of queueing systems with their fluid limits
- On the interaction between retrials and sizing of call centers
- On the optimal design of a bipartite matching queueing system
- One-Attribute Sequential Assignment Match Processes in Discrete Time
- Overflow networks: approximations and implications to call center outsourcing
- Performance evaluation of scheduling control of queueing networks: Fluid model heuristics
- Personalized queues: the customer view, via a fluid model of serving least-patient first
- Processing Networks
- Queue-and-idleness-ratio controls in many-server service systems
- Queueing models for patient-flow dynamics in inpatient wards
- Queues with choice via delay differential equations
- Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments
- Refined models for efficiency-driven queues with applications to delay announcements and staffing
- Refining square-root safety staffing by expanding Erlang C
- Responding to Unexpected Overloads in Large-Scale Service Systems
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
- Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
- Scheduling control for queueing systems with many servers: asymptotic optimality in heavy traffic
- Service systems with slowdowns: potential failures and proposed solutions
- Service-level differentiation in call centers with fully flexible servers
- Service-level differentiation in many-server service systems via queue-ratio routing
- Sharing delay information in service systems: a literature survey
- Staffing call centers with uncertain demand forecasts: a chance-constrained optimization approach
- Staffing to maximize profit for call centers with alternate service-level agreements
- Stochastic-Process Limits
- Strong Approximations for Time-Dependent Queues
- Strong approximation for Markovian service networks
- The Impact of Delay Announcements in Many-Server Queues with Abandonment
- The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
- The \(c\mu /\theta \) rule for many-server queues with abandonment
- The impact of retrials on call center performance
- Time-varying many-server finite-queues in tandem: comparing blocking mechanisms via fluid models
- Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection
- Two fluid approximations for multi-server queues with abandonments
- Understanding the Efficiency of Multi-Server Service Systems
- Utilizing partial flexibility to improve emergency department flow: Theory and implementation
- Wait-time predictors for customer service systems with time-varying demand and capacity
- When to use speedup: an examination of service systems with returns
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