Mathematical models of service

DOI10.1016/0377-2217(95)00316-9MaRDI QIDQ1278234zbMATH OpenOpenAlexWikidataFDO

Authors Roland T. Rust, Richard D. Metters

Publication date 22 February 1999

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/0377-2217(95)00316-9

zbMATH Keywords

servicecustomer retentionservice qualitycustomer satisfactionreturn on quality (ROQ)service productivity

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cites work

• scientific article; zbMATH DE number 3385132 (Why is no real title available?)
• Airline Seat Allocation with Multiple Nested Fare Classes
• Measuring the efficiency of decision making units
• Notes: Categorical Outputs in Data Envelopment Analysis
• On the Use of Ordinal Data in Data Envelopment Analysis
• Partial likelihood
• Quantitative Methods in Credit Management: A Survey

Cited in

(9)

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• A mathematical model for the management of a service center
• Customer attrition analysis for financial services using proportional hazard models
• Applications of fluid models in service operations management
• Towards a customer-oriented queuing in service incident management
• scientific article; zbMATH DE number 5768109 (Why is no real title available?)
• A new approach to evaluate the market share of service industries
• A DISTRIBUTION FOR SERVICE MODEL
• A model for efficiency-based resource integration in services

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