Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
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Publication:3117295
DOI10.1287/mnsc.1100.1173zbMath1232.90278OpenAlexW2120167960MaRDI QIDQ3117295
Tolga Tezcan, Itai Gurvich, James R. Luedtke
Publication date: 27 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/a2baa78473dc3f07454bf0a6587bbffc12b497df
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
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