To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers

From MaRDI portal
Publication:3121173

DOI10.1080/01621459.2018.1423985zbMath1409.62193arXiv1801.00344OpenAlexW2963083614MaRDI QIDQ3121173

Gen Li, Jianhua Z. Huang, Haipeng Shen

Publication date: 20 March 2019

Published in: Journal of the American Statistical Association (Search for Journal in Brave)

Full work available at URL: https://arxiv.org/abs/1801.00344




Related Items (1)



Cites Work


This page was built for publication: To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers