Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
From MaRDI portal
Publication:3100417
DOI10.1287/opre.1080.0651zbMath1233.90121MaRDI QIDQ3100417
Sergey Zeltyn, Avishai Mandelbaum
Publication date: 24 November 2011
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/70cb517a1a27e04f4bfcce74f41bec19288eac9c
90C90: Applications of mathematical programming
90B22: Queues and service in operations research
90B70: Theory of organizations, manpower planning in operations research
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