Staffing many-server queues with impatient customers: constraint satisfaction in call centers
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Publication:3100417
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- Modeling and optimization of a product-service system with additional service capacity and impatient customers
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- Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient
- Managing capacity and inventory jointly for multi-server make-to-stock queues
- Analysis of a last come first served queueing system with customer abandonment
- Envelope modeling of renewable resource variability and capacity
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- Staffing many‐server queues with autoregressive inputs
- Optimal call center forecasting and staffing
- Towards ``zero abandonments in call center performance
- Staffing many-server systems with admission control and retrials
- Online scheduling policies for multiclass call centers with impatient customers
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- To pool or not to pool: queueing design for large-scale service systems
- Scheduling to Differentiate Service in a Multiclass Service System
- Heavy-traffic limits for nearly deterministic queues: Stationary distributions
- Managing flexibility: optimal sizing and scheduling of flexible servers
- Statistical theory powering data science
- Workload forecasting for a call center: methodology and a case study
- Steady-state analysis of a multiserver queue in the Halfin-Whitt regime
- Staffing call centers with impatient customers: refinements to many-server asymptotics
- Data-stories about (im)patient customers in tele-queues
- Analysis of dynamic service system between regular and retrial queues with impatient customers
- Optimal staffing for ticket queues
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