Staffing many-server queues with impatient customers: constraint satisfaction in call centers
DOI10.1287/OPRE.1080.0651zbMATH Open1233.90121OpenAlexW2140283201MaRDI QIDQ3100417FDOQ3100417
Authors: Avishai Mandelbaum, Sergey Zeltyn
Publication date: 24 November 2011
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/70cb517a1a27e04f4bfcce74f41bec19288eac9c
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Cited In (41)
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- Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback
- Staffing large-scale service systems with distributional uncertainty
- To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers
- Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
- Fluid limits of many-server queues with reneging
- A fair staff allocation rule for the capacity pooling of multiple call centers
- Remaining loads in a PH/M/\(c\) queue with impatient customers
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
- Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment
- Decision making under uncertain and dependent system rates in service systems
- Fluid models for many-server Markovian queues in a changing environment
- Long-Time Limit of Nonlinearly Coupled Measure-Valued Equations that Model Many-Server Queues with Reneging
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- Modeling and optimization of a product-service system with additional service capacity and impatient customers
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- Diffusion Approximation for Efficiency-Driven Queues When Customers Are Patient
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- Managing capacity and inventory jointly for multi-server make-to-stock queues
- Analysis of a last come first served queueing system with customer abandonment
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- Envelope modeling of renewable resource variability and capacity
- Staffing many‐server queues with autoregressive inputs
- Towards ``zero abandonments in call center performance
- Optimal call center forecasting and staffing
- Staffing many-server systems with admission control and retrials
- Online scheduling policies for multiclass call centers with impatient customers
- To pool or not to pool: queueing design for large-scale service systems
- Scheduling to Differentiate Service in a Multiclass Service System
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- Managing flexibility: optimal sizing and scheduling of flexible servers
- Heavy-traffic limits for nearly deterministic queues: Stationary distributions
- Statistical theory powering data science
- Workload forecasting for a call center: methodology and a case study
- Steady-state analysis of a multiserver queue in the Halfin-Whitt regime
- Staffing call centers with impatient customers: refinements to many-server asymptotics
- Data-stories about (im)patient customers in tele-queues
- Analysis of dynamic service system between regular and retrial queues with impatient customers
- Optimal staffing for ticket queues
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