Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers
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Publication:3100417
DOI10.1287/opre.1080.0651zbMath1233.90121OpenAlexW2140283201MaRDI QIDQ3100417
Sergey Zeltyn, Avishai Mandelbaum
Publication date: 24 November 2011
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/70cb517a1a27e04f4bfcce74f41bec19288eac9c
Applications of mathematical programming (90C90) Queues and service in operations research (90B22) Theory of organizations, manpower planning in operations research (90B70)
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