Staffing to maximize profit for call centers with impatient and repeat-calling customers
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Publication:1666962
DOI10.1155/2015/926504zbMATH Open1394.90198OpenAlexW1565180236WikidataQ59120309 ScholiaQ59120309MaRDI QIDQ1666962FDOQ1666962
Authors: Jun Gong, Miao Yu, Jiafu Tang, Manru Li 
Publication date: 27 August 2018
Published in: Mathematical Problems in Engineering (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1155/2015/926504
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Cites Work
- Open, Closed, and Mixed Networks of Queues with Different Classes of Customers
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- The impact of retrials on call center performance
- A note on profit maximization and monotonicity for inbound call centers
- Title not available (Why is that?)
- Dimensioning Large Call Centers
- Staffing to maximize profit for call centers with alternate service-level agreements
- Call center outsourcing: coordinating staffing level and service quality
- Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
- Mode Locking and Chaos in a Deterministic Queueing Model with Feedback
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
- Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime
- Investigation of call centers as retrial queuing systems
- A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
- Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.
- Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study
- Managing Response Time in a Call-Routing Problem with Service Failure
Cited In (5)
- Routing and staffing in customer service chat systems with impatient customers
- A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
- A staffing model for call center with customer patience variation
- Staffing call centers with impatient customers: refinements to many-server asymptotics
- Call-Center Labor Cross-Training: It’s a Small World After All
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