Managing Response Time in a Call-Routing Problem with Service Failure
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Publication:5322151
DOI10.1287/OPRE.1050.0230zbMATH Open1165.90417OpenAlexW2129312488MaRDI QIDQ5322151FDOQ5322151
Authors: Francis de Véricourt, Yongpin Zhou 
Publication date: 18 July 2009
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/opre.1050.0230
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Cited In (12)
- Optimal control of a two-server queueing system with failures
- Price and speed decisions in customer-intensive services with two classes of customers
- A Call-Routing Problem with Service-Level Constraints
- When to use speedup: an examination of service systems with returns
- Routing and staffing when servers are strategic
- A fair policy for the \(\mathrm{G}/\mathrm{GI}/N\) queue with multiple server pools
- Search under accumulated pressure
- A model of rational retrials in queues
- Stabilizing performance in a service system with time-varying arrivals and customer feedback
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- Comparison of fluid approximations for service systems with state-dependent service rates and return probabilities
- Management of a shared-spectrum network in wireless communications
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