Managing Response Time in a Call-Routing Problem with Service Failure
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Publication:5322151
DOI10.1287/OPRE.1050.0230zbMATH Open1165.90417OpenAlexW2129312488MaRDI QIDQ5322151FDOQ5322151
Francis de Véricourt, Yongpin Zhou
Publication date: 18 July 2009
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/opre.1050.0230
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- Search Under Accumulated Pressure
- A Model of Rational Retrials in Queues
- Price and speed decisions in customer-intensive services with two classes of customers
- A Call-Routing Problem with Service-Level Constraints
- When to use speedup: an examination of service systems with returns
- Routing and staffing when servers are strategic
- Management of a Shared-Spectrum Network in Wireless Communications
- Stabilizing performance in a service system with time-varying arrivals and customer feedback
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- Comparison of fluid approximations for service systems with state-dependent service rates and return probabilities
- OPTIMAL CONTROL OF A TWO-SERVER QUEUEING SYSTEM WITH FAILURES
- A Fair Policy for the G/GI/N Queue with Multiple Server Pools
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