Price and speed decisions in customer-intensive services with two classes of customers

DOI10.1016/J.EJOR.2013.01.053MaRDI QIDQ2355092zbMATH OpenOpenAlexFDO

Authors Guanqun Ni, Yucheng Dong, Yinfeng Xu

Publication date 28 July 2015

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.ejor.2013.01.053

zbMATH Keywords

OR in service industriespricing and revenue managementqueueing theory

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Consumer behavior, demand theory (91B42)

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Cites work

• Analysis of the adaptive \(MMAP[K]/PH[K]/1\) queue: a multi-type queue with adaptive arrivals and general impatience
• Balancing congestion and security in the presence of strategic applicants with private information
• Contact Centers with a Call-Back Option and Real-Time Delay Information
• Design and analysis of diagnostic service centers
• Managing Response Time in a Call-Routing Problem with Service Failure
• Modeling and analysis of high risk patient queues.
• On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
• Price and delay competition between two service providers
• Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

Cited in

(9)

• Quandary of service logistics: fast or reliable?
• The setting and optimization of quick queue
• Revenue maximization in service systems with heterogeneous customers
• Equilibrium queueing strategies of two types of customers in a two-server queue
• Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
• Pricing games in a service industry: equilibrium segmentation
• Psychological heterogeneity in a queue: the impact of loss aversion on service pricing
• The optimal decision of service provider considering extra waiting area value-added services -- pooled or dedicated?
• Pricing and capacity allocation under asymmetric information using Paris metro pricing

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