Psychological heterogeneity in a queue: the impact of loss aversion on service pricing

DOI10.1007/S11424-023-2117-9MaRDI QIDQ6594992zbMATH OpenFDO

Authors Tao Jiang, Li Gao, Xudong Chai, Qihui Bu

Publication date 29 August 2024

Published in Journal of Systems Science and Complexity (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/S11424-023-2117-9

zbMATH Keywords

loss aversionpsychological heterogeneityqueueing behaviorservice pricing

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Microeconomic theory (price theory and economic markets) (91B24) Consumer behavior, demand theory (91B42)

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Cites work

• A model of reference-dependent preferences
• Dynamic pricing with loss-averse consumers and peak-end anchoring
• Dynamic stochastic inventory management with reference price effects
• Equilibrium queueing strategies of two types of customers in a two-server queue
• Information heterogeneity in a retrial queue: throughput and social welfare maximization
• Optimal pricing and capacity sizing for online service systems with free trials
• Optimal pricing and service capacity management for a matching queue problem with loss-averse customers
• Pooling Agents for Customer-Intensive Services
• Price and speed decisions in customer-intensive services with two classes of customers
• Prospect Theory: An Analysis of Decision under Risk
• Service Pricing with Loss-Averse Customers
• Sharing delay information in service systems: a literature survey
• The effect of customer awareness on priority queues
• When should service firms provide free experience service?

Cited in

(3)

• Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value
• Equilibrium strategies and pricing for a congested system with opaque price and loss-averse customers
• Equilibrium queueing strategies in M/G/1 queues with the reference time effect

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