When should service firms provide free experience service?
From MaRDI portal
Publication:2514788
DOI10.1016/j.ejor.2013.10.036zbMath1304.90072MaRDI QIDQ2514788
Zhaotong Lian, Wen-Hui Zhou, Jin-biao Wu
Publication date: 3 February 2015
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2013.10.036
90B22: Queues and service in operations research
Related Items
Omni-channel strategy for an online retailer: considering experience service and shopping costs, Equilibrium queueing strategies in M/G/1 queues with the reference time effect, Optimization and strategic behavior in a passenger-taxi service system, A re-examination of experience service offering and regular service pricing under profit maximization, Equilibrium joining strategies in batch service queueing systems, Optimal pricing and capacity sizing for online service systems with free trials, Strategic customer behavior in a two-stage batch processing system, Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value, Optimization of an M/M/∞ Queueing System with Free Experience Service
Cites Work
- Optimal and equilibrium balking strategies in the single server Markovian queue with catastrophes
- Equilibrium and optimal strategies to join a queue with partial information on service times
- Strategic joining in \(M/M/1\) retrial queues
- Pricing and Priority Auctions in Queueing Systems with a Generalized Delay Cost Structure
- Pricing and Capacity Decisions for a Service Facility: Stability and Multiple Local Optima
- Congestion Tolls for Poisson Queuing Processes
- Individual versus Social Optimization in Exponential Congestion Systems
- Optimal Preorder Strategy with Endogenous Information Control
- Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue
- Uncertainty and Learning in Pharmaceutical Demand
- The Regulation of Queue Size by Levying Tolls
- Individual and Social Optimization in a Multiserver Queue with a General Cost-Benefit Structure