When should service firms provide free experience service?

DOI10.1016/j.ejor.2013.10.036zbMath1304.90072MaRDI QIDQ2514788

Zhaotong Lian, Wen-Hui Zhou, Jin-biao Wu

Publication date: 3 February 2015

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ejor.2013.10.036

zbMATH Keywords

queueing; revenue management; OR in service industries; delay-sensitive; experience service

Mathematics Subject Classification ID

90B22: Queues and service in operations research

Related Items

Omni-channel strategy for an online retailer: considering experience service and shopping costs, Equilibrium queueing strategies in M/G/1 queues with the reference time effect, Optimization and strategic behavior in a passenger-taxi service system, A re-examination of experience service offering and regular service pricing under profit maximization, Equilibrium joining strategies in batch service queueing systems, Optimal pricing and capacity sizing for online service systems with free trials, Strategic customer behavior in a two-stage batch processing system, Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value, Optimization of an M/M/∞ Queueing System with Free Experience Service

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