Pooling Agents for Customer-Intensive Services

DOI10.1287/OPRE.2022.2259MaRDI QIDQ6155022zbMATH OpenFDO

Authors Zhongbin Wang, Luyi Yang, Shiliang Cui, Yongpin Zhou

Publication date 13 March 2024

Published in Operations Research (Search for Journal in Brave)

zbMATH Keywords

poolingcustomer satisfactionpay-for-performancestrategic serveragent payoffquality-speed tradeoff

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

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Cited in

(2)

• The optimal decision of service provider considering extra waiting area value-added services -- pooled or dedicated?
• Psychological heterogeneity in a queue: the impact of loss aversion on service pricing

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