Pooling Agents for Customer-Intensive Services

DOI10.1287/OPRE.2022.2259MaRDI QIDQ6155022FDOQ6155022

Authors: Zhongbin Wang, Luyi Yang, Shiliang Cui, Yongpin Zhou 

Publication date: 13 March 2024

Published in: Operations Research (Search for Journal in Brave)

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zbMATH Keywords

poolingcustomer satisfactionpay-for-performancestrategic serveragent payoffquality-speed tradeoff

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cited In (2)

• Psychological heterogeneity in a queue: the impact of loss aversion on service pricing
• The optimal decision of service provider considering extra waiting area value-added services -- pooled or dedicated?

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