Service Pricing with Loss-Averse Customers

DOI10.1287/opre.2017.1702zbMath1443.90153OpenAlexW3124135909WikidataQ129853850 ScholiaQ129853850MaRDI QIDQ4971378

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Publication date: 12 October 2020

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/884c642cc41d09cbcb728cf7ebd99acb4270fc39

zbMATH Keywords

service competitionservice pricingstrategic queueing behaviorloss-averse customers

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (9)

Price competition in the random coefficient attraction choice models with linear cost ⋮ Equilibrium strategies and pricing for a congested system with opaque price and loss-averse customers ⋮ The effect of loss preference on queueing with information disclosure policy ⋮ Equilibrium queueing strategies in M/G/1 queues with the reference time effect ⋮ Information heterogeneity in queueing service systems: differentiated pricing decision with word-of-mouth rating information on service value ⋮ Capacity reallocation via sinking high-quality resource in a hierarchical healthcare system ⋮ Lead-time quotations in unobservable make-to-order systems with strategic customers: risk aversion, load control and profit maximization ⋮ Increases or discounts: price strategies based on customers' patience times ⋮ Optimal pricing and service capacity management for a matching queue problem with loss-averse customers

Cites Work

• To queue or not to queue: equilibrium behavior in queueing systems.
• Dynamic Pricing with Loss-Averse Consumers and Peak-End Anchoring
• Dynamic Stochastic Inventory Management with Reference Price Effects
• Promised Delivery Time and Capacity Games in Time-Based Competition
• Competition and Outsourcing with Scale Economies
• Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective
• Competition in Service Industries
• Dynamic Pricing Strategies with Reference Effects
• A Model of Reference-Dependent Preferences*
• Congestion Tolls for Poisson Queuing Processes
• On Partial Equilibrium in a Queuing System with Two Servers
• Prospect Theory: An Analysis of Decision under Risk
• The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue

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