Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.

DOI10.1016/S0377-2217(02)00274-6zbMath1037.90509OpenAlexW2013572529MaRDI QIDQ1872998

Patrick T. Harker, O. Zeynep Akşin

Publication date: 19 May 2003

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(02)00274-6

zbMATH Keywords

QueueingResource sharingCall center designStaff dimensioning

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Reliability, availability, maintenance, inspection in operations research (90B25)

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