A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
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DOI10.1287/MNSC.41.11.1806zbMATH Open0852.90076OpenAlexW2037827846MaRDI QIDQ4887761FDOQ4887761
Authors: Ziv Carmon, J. George Shanthikumar, Tali F. Carmon 
Publication date: 5 August 1996
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1075&context=ime_fac
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- Design of manufacturing systems using queueing models
- Joint demand and capacity management in a restaurant system
- An extension of Osuna's model to observable queues
- Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- An \(M/M/c\) queue with queueing-time dependent service rates
- Optimization of express line performance: numerical examination and management considerations
- Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study
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