Engineering solution of a basic call-center model
From MaRDI portal
Publication:3115446
DOI10.1287/MNSC.1040.0302zbMATH Open1232.90159OpenAlexW2143626226MaRDI QIDQ3115446FDOQ3115446
Authors: Ward Whitt 
Publication date: 21 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.1040.0302
Recommendations
- Approximations for the \(M/GI/N +GI\) type call center
- Towards ``zero abandonments in call center performance
- Staffing of time-varying queues to achieve time-stable performance
- Stabilizing customer abandonment in many-server queues with time-varying arrivals
- Fluid Models for Multiserver Queues with Abandonments
Cited In (50)
- Stochastic grey-box modeling of queueing systems: fitting birth-and-death processes to data
- Fluid approximations and control of queues in emergency departments
- The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
- Modeling abandonment behavior among patients
- Nonlinear programming problem for an M-design multi-skill call center with impatience based on queueing model method
- Transient analysis of the Erlang A model
- Sharing delay information in service systems: a literature survey
- Approximations for the \(M/GI/N +GI\) type call center
- Analysis of renewal batch arrival queues with multiple vacations and geometric abandonment
- A stochastic analysis of a network with two levels of service
- Heavy-traffic limits for waiting times in many-server queues with abandonment
- Basic teletraffic model for a party line
- TheM/G/1 Queue with Quasi-Restricted Accessibility
- Staffing of time-varying queues using a geometric discrete time modelling approach
- Call center service times are lognormal: a Fokker-Planck description
- An approximation analysis for an assembly-like queueing system with time-constraint items
- Two fluid approximations for multi-server queues with abandonments
- Inhomogeneous CTMC birth-and-death models solved by uniformization with steady-state detection
- Patient diversion using real-time delay predictions across healthcare facility networks
- On the \(M_t/M_t/K_t + M_t\) queue in heavy traffic
- Algorithms for estimating throughput characteristics in a generalized call center model
- Admission and pricing optimization of on-street parking with delivery bays
- Approximate Description of Dynamics of a Closed Queueing Network Including Multi-servers
- Stabilizing performance in a service system with time-varying arrivals and customer feedback
- Efficient and reliable computation of birth-death process performance measures
- Designing a call center with an IVR (interactive voice response)
- Heavy-traffic fluid limits for periodic infinite-server queues
- Fitting birth-and-death queueing models to data
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- Construction and analysis of a generalized contact center model
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- Models and approximations for call center design
- Algorithms for the upper bound mean waiting time in the \(\mathrm{GI}/\mathrm{GI}/1\) queue
- COMPUTATION OF STEADY-STATE PROBABILITIES FOR RESOURCE-SHARING CALL-CENTER QUEUEING SYSTEMS
- Security screening queues with impatient applicants: a new model with a case study
- Towards ``zero abandonments in call center performance
- Approximation and analysis of a call center with flexible and specialized servers
- Online scheduling policies for multiclass call centers with impatient customers
- QBD approximations of a call center queueing model with general patience distribution
- Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers
- Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
- Application of the queueing theory on calculation of the optimal number of employees of the call-centre
- An approximation for multi-server queues with deterministic reneging times
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
- BALKING AND RENEGING IN M/G/s SYSTEMS EXACT ANALYSIS AND APPROXIMATIONS
- Workload forecasting for a call center: methodology and a case study
- Stabilizing performance in networks of queues with time-varying arrival rates
- Performance approximation for time-dependent queues with generally distributed abandonments
- ESTIMATING WAITING TIMES WITH THE TIME-VARYING LITTLE'S LAW
- The ``sensitive Markovian queueing system and its application for a call center problem
This page was built for publication: Engineering solution of a basic call-center model
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q3115446)
