Approximations for the M/GI/N +GI type call center
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Publication:2425552
DOI10.1007/S11134-008-9064-YzbMATH Open1137.60342OpenAlexW2026226766MaRDI QIDQ2425552FDOQ2425552
Publication date: 6 May 2008
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-008-9064-y
Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)
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Cited In (7)
- On first-come, first-served queues with two classes of impatient customers
- Tandem queues with impatient customers for blood screening procedures
- Waiting time probabilities in the \(M/G /1 + M\) queue
- Waiting time analysis of multi-class queues with impatient customers
- On priority queues with impatient customers
- Analysis of \(M^{ X}/ G/1\) queues with impatient customers
- The ``sensitive Markovian queueing system and its application for a call center problem
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