Approximations for the M/GI/N +GI type call center

DOI10.1007/S11134-008-9064-YMaRDI QIDQ2425552zbMATH OpenOpenAlexFDO

Authors Foad Iravani, Barış Balcıoğlu

Publication date 6 May 2008

Published in Queueing Systems (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s11134-008-9064-y

zbMATH Keywords

impatient customersVolterra integral equationcall centerslevel-crossing method

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

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• Computing compound distributions faster!
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• Engineering solution of a basic call-center model
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Cited in

(10)

• On first-come, first-served queues with two classes of impatient customers
• Approximations for heavily loaded \(G/GI/n+GI\) queues
• Tandem queues with impatient customers for blood screening procedures
• Waiting time probabilities in the \(M/G /1 + M\) queue
• Waiting time analysis of multi-class queues with impatient customers
• On priority queues with impatient customers
• Analysis of \(M^{ X}/ G/1\) queues with impatient customers
• Models and approximations for call center design
• Engineering solution of a basic call-center model
• The ``sensitive Markovian queueing system and its application for a call center problem

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