The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue
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Publication:1881627
DOI10.1007/s00291-004-0164-8zbMath1109.90024OpenAlexW2017221304MaRDI QIDQ1881627
Sergey Zeltyn, Avishai Mandelbaum
Publication date: 5 October 2004
Published in: OR Spectrum (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s00291-004-0164-8
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Applications of queueing theory (congestion, allocation, storage, traffic, etc.) (60K30)
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