| Publication | Date of Publication | Type |
|---|
Self-reporting and screening: data with right-censored, left-censored, and complete observations
Statistics in Medicine | 2024-10-29 | Paper |
Appointment-driven service systems with many servers
Queueing Systems | 2022-06-16 | Paper |
Statistical theory powering data science
Statistical Science | 2020-08-26 | Paper |
Time-varying many-server finite-queues in tandem: comparing blocking mechanisms via fluid models
Operations Research Letters | 2020-02-10 | Paper |
Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection
Queueing Systems | 2018-11-02 | Paper |
Performance-based routing
Operations Research Letters | 2018-09-28 | Paper |
Personalized queues: the customer view, via a fluid model of serving least-patient first
Queueing Systems | 2018-06-13 | Paper |
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Operations Research | 2017-12-15 | Paper |
| On patient flow in hospitals: a data-based queueing-science perspective | 2016-01-25 | Paper |
Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback
Operations Research | 2016-01-22 | Paper |
Excursion-based universal approximations for the Erlang-A queue in steady-state
Mathematics of Operations Research | 2014-07-11 | Paper |
Predicting the continuation of a function with applications to call center data
Journal of Statistical Planning and Inference | 2014-01-20 | Paper |
Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime
Queueing Systems | 2013-12-09 | Paper |
Erratum to: Data-stories about (im)patient customers in tele-queues
Queueing Systems | 2013-12-09 | Paper |
Data-stories about (im)patient customers in tele-queues
Queueing Systems | 2013-12-09 | Paper |
Queues with many servers and impatient customers
Mathematics of Operations Research | 2012-05-24 | Paper |
Service-level differentiation in call centers with fully flexible servers
Management Science | 2012-02-29 | Paper |
Staffing of time-varying queues to achieve time-stable performance
Management Science | 2012-02-29 | Paper |
Adaptive behavior of impatient customers in tele-queues: theory and empirical support
Management Science | 2012-02-19 | Paper |
Staffing many-server queues with impatient customers: constraint satisfaction in call centers
Operations Research | 2011-11-24 | Paper |
Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
Operations Research | 2011-07-19 | Paper |
Queues with many servers: the virtual waiting-time process in the QED regime
Mathematics of Operations Research | 2011-04-27 | Paper |
Directional derivatives of oblique reflection maps
Mathematics of Operations Research | 2011-04-27 | Paper |
Simplified control problems for multiclass many-server queueing systems
Mathematics of Operations Research | 2011-04-27 | Paper |
Designing a call center with an IVR (interactive voice response)
Queueing Systems | 2010-11-22 | Paper |
Workload forecasting for a call center: methodology and a case study
The Annals of Applied Statistics | 2010-04-21 | Paper |
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
Operations Research | 2009-07-17 | Paper |
Dimensioning Large Call Centers
Operations Research | 2009-07-10 | Paper |
Statistical Analysis of a Telephone Call Center
Journal of the American Statistical Association | 2007-08-20 | Paper |
Queueing systems with many servers: null controllability in heavy traffic
The Annals of Applied Probability | 2007-08-06 | Paper |
A Brownian control problem for a simple queueing system in the halfin--whitt regime
Systems & Control Letters | 2006-09-21 | Paper |
Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
Queueing Systems | 2006-01-23 | Paper |
The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue
OR Spectrum | 2004-10-05 | Paper |
Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic.
The Annals of Applied Probability | 2004-09-15 | Paper |
Heavy traffic limits for queues with many deterministic servers
Queueing Systems | 2004-08-16 | Paper |
Rational abandonment from tele-queues: nonlinear waiting costs with heterogeneous preferences
Queueing Systems | 2004-08-16 | Paper |
Queueing models of call centers: An introduction
Annals of Operations Research | 2003-01-27 | Paper |
On pooling in queueing networks
Management Science | 2002-08-07 | Paper |
| scientific article; zbMATH DE number 1619461 (Why is no real title available?) | 2002-01-17 | Paper |
scientific article; zbMATH DE number 1619461 (Why is no real title available?)
(available as arXiv preprint) | 2002-01-17 | Paper |
| scientific article; zbMATH DE number 1619461 (Why is no real title available?) | 2002-01-17 | Paper |
A model for rational abandonments from invisible queues
Queueing Systems | 2001-04-03 | Paper |
State-dependent stochastic networks. I: Approximation and applications with continuous diffusion limits
The Annals of Applied Probability | 2000-09-24 | Paper |
Multi-armed bandits in discrete and continuous time
The Annals of Applied Probability | 2000-07-19 | Paper |
Variably skewed Brownian motion
Electronic Communications in Probability | 2000-05-18 | Paper |
Variably skewed Brownian motion
Electronic Communications in Probability | 2000-05-18 | Paper |
Strong approximation for Markovian service networks
Queueing Systems | 1999-05-05 | Paper |
Estimating characteristics of queueing networks using transactional data
Queueing Systems | 1999-01-17 | Paper |
Server Staffing to Meet Time-Varying Demand
Management Science | 1997-11-12 | Paper |
Fluid and diffusion limits for queues in slowly changing environments
Communications in Statistics. Stochastic Models | 1997-09-24 | Paper |
Strong Approximations for Time-Dependent Queues
Mathematics of Operations Research | 1996-03-25 | Paper |
From Project to Process Management: An Empirically-Based Framework for Analyzing Product Development Time
Management Science | 1996-03-18 | Paper |
Lévy bandits: Multi-armed bandits driven by Lévy processes
The Annals of Applied Probability | 1996-01-15 | Paper |
| scientific article; zbMATH DE number 786522 (Why is no real title available?) | 1995-08-16 | Paper |
| scientific article; zbMATH DE number 736275 (Why is no real title available?) | 1995-03-22 | Paper |
| scientific article; zbMATH DE number 702875 (Why is no real title available?) | 1995-01-31 | Paper |
On Harris Recurrence in Continuous Time
Mathematics of Operations Research | 1994-12-19 | Paper |
Discrete multiarmed bandits and multiparameter processes
Zeitschrift für Wahrscheinlichkeitstheorie und Verwandte Gebiete | 1994-04-21 | Paper |
Regenerative closed queueing networks
Stochastics and Stochastic Reports | 1993-01-16 | Paper |
Stochastic discrete flow networks: Diffusion approximations and bottlenecks
The Annals of Probability | 1992-06-27 | Paper |
Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations
Mathematics of Operations Research | 1992-06-25 | Paper |
| scientific article; zbMATH DE number 4207183 (Why is no real title available?) | 1990-01-01 | Paper |
Optimal switching between a pair of Brownian motions
The Annals of Probability | 1990-01-01 | Paper |
| scientific article; zbMATH DE number 4064879 (Why is no real title available?) | 1988-01-01 | Paper |
Complete and symmetrically complete families of distributions
The Annals of Statistics | 1987-01-01 | Paper |
Continuous multi-armed bandits and multiparameter processes
The Annals of Probability | 1987-01-01 | Paper |
Admissibility as a touchstone
The Annals of Statistics | 1987-01-01 | Paper |
Linear estimators and measurable linear transformations on a Hilbert space
Zeitschrift für Wahrscheinlichkeitstheorie und Verwandte Gebiete | 1984-01-01 | Paper |
All admissible linear estimators of the mean of a Gaussian distribution on a Hilbert space
The Annals of Statistics | 1984-01-01 | Paper |
Invariance principle for symmetric statistics
The Annals of Statistics | 1984-01-01 | Paper |
Symmetric statistics, Poisson point processes, and multiple Wiener integrals
The Annals of Statistics | 1983-01-01 | Paper |
Optimal Entering Rules for a Customer with Wait Option at an <i>M</i>/<i>G</i>/1 Queue
Management Science | 1983-01-01 | Paper |
Optimal stopping and supermartingales over partially ordered sets
Zeitschrift für Wahrscheinlichkeitstheorie und Verwandte Gebiete | 1981-01-01 | Paper |
