The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue (Q1881627)
From MaRDI portal
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue |
scientific article |
Statements
The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue (English)
0 references
5 October 2004
0 references
Abandonment
0 references
Call-centers
0 references
Erlang-A
0 references
Queues and queueing
0 references
