Call centers with a postponed callback offer

DOI10.1007/s00291-017-0487-xzbMath1396.90029OpenAlexW2753235630MaRDI QIDQ1642068

Oualid Jouini, Sihan Ding, Benjamin Legros, Robert D. van der Mei

Publication date: 20 June 2018

Published in: OR Spectrum (Search for Journal in Brave)

Full work available at URL: https://ir.cwi.nl/pub/26791

zbMATH Keywords

Markov chainsperformance evaluationwaiting timequeueing systemscallback

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Markov chains (discrete-time Markov processes on discrete state spaces) (60J10)

Related Items

Transient analysis of a Markovian queue with deterministic rejection

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