First in line waiting times as a tool for analysing queueing systems

DOI10.1287/OPRE.1120.1089MaRDI QIDQ4904589zbMATH OpenOpenAlexFDO

Authors G. M. Koole, Bo Friis Nielsen, T. B. Nielsen

Publication date 30 January 2013

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://semanticscholar.org/paper/588d248b8143e2f003d5e8cd4b280410a1a06463

zbMATH Keywords

due datewaiting time distributiondynamic prioritycall centersErlang distributionpriority queuesdeterministic threshold

Mathematics Subject Classification ID

Applications of Markov chains and discrete-time Markov processes on general state spaces (social mobility, learning theory, industrial processes, etc.) (60J20) Queues and service in operations research (90B22)

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Cited in

(11)

• Optimization of overflow policies in call centers
• A first passage time problem for spectrally positive Lévy processes and its application to a dynamic priority queue
• Call centers with a postponed callback offer
• A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
• Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
• Late-rejection, a strategy to perform an overflow policy
• Waiting time based routing policies to parallel queues with percentiles objectives
• A uniformization approach for the dynamic control of queueing systems with abandonments
• Age-based Markovian approximation of the G/M/1 queue
• Transient analysis of a Markovian queue with deterministic rejection
• scientific article; zbMATH DE number 4205569 (Why is no real title available?)

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