First in line waiting times as a tool for analysing queueing systems

DOI10.1287/OPRE.1120.1089zbMATH Open1257.90015OpenAlexW2011316445MaRDI QIDQ4904589FDOQ4904589

T. B. Nielsen, G. M. Koole, Bo Friis Nielsen

Publication date: 30 January 2013

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/588d248b8143e2f003d5e8cd4b280410a1a06463

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zbMATH Keywords

due datewaiting time distributiondynamic prioritycall centersErlang distributionpriority queuesdeterministic threshold

Mathematics Subject Classification ID

Applications of Markov chains and discrete-time Markov processes on general state spaces (social mobility, learning theory, industrial processes, etc.) (60J20) Queues and service in operations research (90B22)

Cited In (11)

• A first passage time problem for spectrally positive Lévy processes and its application to a dynamic priority queue
• A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments
• A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
• Call centers with a postponed callback offer
• Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
• Late-rejection, a strategy to perform an overflow policy
• Waiting time based routing policies to parallel queues with percentiles objectives
• Age-based Markovian approximation of the G/M/1 queue
• Transient analysis of a Markovian queue with deterministic rejection
• OPTIMIZATION OF OVERFLOW POLICIES IN CALL CENTERS
• Title not available (Why is that?)

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