A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

DOI10.1287/opre.2017.1652zbMath1442.90050OpenAlexW2759832624WikidataQ57982327 ScholiaQ57982327MaRDI QIDQ4969318

Oualid Jouini, Benjamin Legros, Ger Koole

Publication date: 5 October 2020

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://research.vu.nl/ws/files/122161794/opre.2017.1652_A_uniformization_approach_for_the_dynamic_control_of_queueing_systems_with_abandonments.pdf

zbMATH Keywords

optimizationschedulingdynamic programmingMarkov chainsuniformizationMarkov decision processqueueing systemsCox distributiongeneral abandonments

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Dynamic programming (90C39) Markov chains (discrete-time Markov processes on discrete state spaces) (60J10) Markov and semi-Markov decision processes (90C40) Applications of Markov renewal processes (reliability, queueing networks, etc.) (60K20)

Related Items

Appointment-driven queueing systems with non-punctual customers ⋮ Performance Approximation for Time-Dependent Queues with Generally Distributed Abandonments ⋮ An Overview for Markov Decision Processes in Queues and Networks ⋮ Transient analysis of a Markovian queue with deterministic rejection ⋮ Age-based Markovian approximation of the G/M/1 queue

Cites Work

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• Data-stories about (im)patient customers in tele-queues
• On structural properties of the value function for an unbounded jump Markov process with an application to a processor sharing retrial queue
• Dynamic control of a single-server system with abandonments
• Unintended consequences of optimizing a queue discipline for a service level defined by a percentile of the waiting time
• First in Line Waiting Times as a Tool for Analysing Queueing Systems

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