Queueing System MAP/M/N as a Model of Call Center with Call-Back Option

DOI10.1007/978-3-642-30782-9_1zbMath1356.90039OpenAlexW54211912MaRDI QIDQ2900388

Sergey Dudin, Che Soong Kim, Olga S. Dudina, Alexander N. Dudin

Publication date: 23 July 2012

Published in: Analytical and Stochastic Modeling Techniques and Applications (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-642-30782-9_1

zbMATH Keywords

Markovian arrival processcall centercall-backmulti-server queueing system

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items (5)

Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option ⋮ Call centers with a postponed callback offer ⋮ \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers ⋮ Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers ⋮ On the scheduling of operations in a chat contact center

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