Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
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Publication:291308
DOI10.1007/s10479-014-1626-2zbMath1338.90126OpenAlexW2055751288MaRDI QIDQ291308
Sergey Dudin, Olga S. Dudina, Alexander N. Dudin, Che Soong Kim
Publication date: 7 June 2016
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-014-1626-2
Markovian arrival processcall centercall-backgeneralized phase-type distributionmulti-server queueing system
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