Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center
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Cites work
- scientific article; zbMATH DE number 3113173 (Why is no real title available?)
- scientific article; zbMATH DE number 3736680 (Why is no real title available?)
- scientific article; zbMATH DE number 3783337 (Why is no real title available?)
- scientific article; zbMATH DE number 3407003 (Why is no real title available?)
- Algorithms for the multi-server queue with phase type service
- Call center arrival modeling: a Bayesian state-space approach
- Independent markov processes in parallel
- New results on the single server queue with a batch markovian arrival process
- Numerical Inversion of Laplace Transforms of Probability Distributions
- On the interaction between retrials and sizing of call centers
- Outsourcing strategy in two-stage call centers
- Queues with marked customers
Cited in
(25)- The ``sensitive Markovian queueing system and its application for a call center problem
- Steady-state and first passage time distributions for waiting times in the \(MAP/M/s+G\) queueing model with generally distributed patience times
- Optimal revenue management in two class pre-emptive delay dependent Markovian queues
- Multi-server tandem queue with Markovian arrival process, phase-type service times, and finite buffers
- Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution
- Queueing system \(MAP/M/N\) as a model of call center with call-back option
- Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
- A customer service model in an adaptive-modulation mobile communication cell with allowance for random environment
- Analysis of multiserver queueing system with opportunistic occupation and reservation of servers
- Queueing system \(MAP/M/N/N + K\) operating in random environment as a model of call center
- The virtual waiting time of the M/G/1 queue with customers of \(n\) types of impatience
- Help desk center operating model as a two-phase queueing system
- Queueing system \(MAP/M/N/N+K\) operating in random environment as a model of call center
- Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers
- \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers
- Ladder heights and the Markov-modulated M/G/1 queue
- Queueing models of call centers: An introduction
- Retrial multi-server queuing system with \textit{PHF} service time distribution as a model of a channel with unreliable transmission of information
- QBD approximations of a call center queueing model with general patience distribution
- Analysis of an \(\mathrm{MMAP}/\mathrm{Ph}_{1}, \mathrm{Ph}_{2}/N/\infty\) queueing system operating in a random environment
- \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center
- Analysis of semi-open queueing network with correlated arrival process and multi-server nodes
- Analysis of multiserver retrial queueing system with varying capacity and parameters
- On a two-queue priority system with impatience and its application to a call center
- Resource optimization in \(MMAP[2]/PH[2]/S\) priority queueing model with threshold \(PH\) retrial times and the preemptive resume policy
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