Help desk center operating model as a two-phase queueing system

DOI10.1134/S0032946013010067MaRDI QIDQ361699zbMATH OpenFDO

Authors S. A. Dudin, Olga Dudina

Publication date 19 August 2013

Published in Problems of Information Transmission (Search for Journal in Brave)

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35)

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Cites work

• scientific article; zbMATH DE number 3736680 (Why is no real title available?)
• A repairable queueing model with two-phase service, start-up times and retrial customers
• A tandem retrial queueing system with two Markovian flows and reservation of channels
• Algorithms for the multi-server queue with phase type service
• Applied Probability and Queues
• Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
• Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center

Cited in

(1)

• Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks

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