MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center
From MaRDI portal
Publication:336371
Recommendations
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- Analysis of an \(\mathrm{MMAP}/\mathrm{Ph}_{1}, \mathrm{Ph}_{2}/N/\infty\) queueing system operating in a random environment
- Call center operation model as a MAP/PH/N/R-N system with impatient customers
- Queueing system \(MAP/M/N/N+K\) operating in random environment as a model of call center
- Queueing system MAP/M/N/N + K operating in random environment as a model of call center
Cites work
- Call center arrival modeling: a Bayesian state-space approach
- Call center operation model as a MAP/PH/N/R-N system with impatient customers
- Contact Centers with a Call-Back Option and Real-Time Delay Information
- scientific article; zbMATH DE number 3113173 (Why is no real title available?)
- scientific article; zbMATH DE number 3140049 (Why is no real title available?)
- scientific article; zbMATH DE number 3736680 (Why is no real title available?)
- Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
- Numerical Inversion of Laplace Transforms of Probability Distributions
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Outsourcing strategy in two-stage call centers
- Queues with marked customers
Cited in
(14)- Queueing systems with correlated arrival flows and their applications to modeling telecommunication networks
- \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers
- On a two-queue priority system with impatience and its application to a call center
- A queueing system with probabilistic joining strategy for priority customers
- On a many-to-many matched queueing system with flexible matching mechanism and impatient customers
- Tandem queueing system with infinite and finite intermediate buffers and generalized phase-type service time distribution
- scientific article; zbMATH DE number 7224074 (Why is no real title available?)
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- A Two-Stage Tandem Queue with Specialist Servers
- scientific article; zbMATH DE number 6181020 (Why is no real title available?)
- Analysis of retrial queuing system with limited processor sharing discipline and changing effective bandwidth
- Analysis of a multi-item queueing inventory system operating with an exchange facility
- Analysis of a queueing system providing service to regular and ad hoc clients
- Analysis of an \(\mathrm{MMAP}/\mathrm{Ph}_{1}, \mathrm{Ph}_{2}/N/\infty\) queueing system operating in a random environment
This page was built for publication: \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q336371)
