Call center arrival modeling: a Bayesian state-space approach
From MaRDI portal
Recommendations
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Modeling Daily Arrivals to a Telephone Call Center
- Rate-based daily arrival process models with application to call centers
- Modeling latent sources in call center arrival data
- Bayesian analysis of queues with impatient customers: applications to call centers
Cites work
- A comparison of univariate time series methods for forecasting intraday arrivals at a call center
- Bayesian forecasting and dynamic models.
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Dynamic staffing in a telephone call center aiming to immediately answer all calls
- Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
- scientific article; zbMATH DE number 3954119 (Why is no real title available?)
- Managing uncertainty in call centres using Poisson mixtures
- Modeling Daily Arrivals to a Telephone Call Center
- Optimal stopping in software testing
- Statistical Analysis of a Telephone Call Center
Cited in
(23)- Sequential Bayesian analysis of multivariate count data
- Decision making under uncertain and dependent system rates in service systems
- Sequential modeling, monitoring, and forecasting of streaming web traffic data
- Modeling latent sources in call center arrival data
- Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
- Staffing call centers under arrival-rate uncertainty with Bayesian updates
- Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
- Modeling Daily Arrivals to a Telephone Call Center
- A comparison of univariate time series methods for forecasting intraday arrivals at a call center
- \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Discussion of ‘Multi‐stage multivariate modeling of temporal patterns in prescription counts for competing drugs in a therapeutic category’
- A directed topic model applied to call center improvement
- Forecasting call centre arrivals
- A family of multivariate non‐gaussian time series models
- Rate-based daily arrival process models with application to call centers
- Forecasting emergency medical service call arrival rates
- Estimation and monitoring of traffic intensities with application to control of stochastic systems
- Hierarchical nonparametric survival modeling for demand forecasting with fragmented categorical covariates
- Learning low-dimensional structure in house price indices
- Forecasting aviation safety occurrences
- Kalman filtering and sequential Bayesian analysis
This page was built for publication: Call center arrival modeling: a Bayesian state-space approach
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q2994799)
