Managing uncertainty in call centres using Poisson mixtures
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Cites work
Cited in
(28)- On Gaussian Markov processes and polya processes
- Accurate estimation for extra-Poisson variability assuming random effect models
- Infinite-server queues with Hawkes input
- FORECAST ERRORS IN SERVICE SYSTEMS
- A normal copula model for the arrival process in a call center
- Robust heavy-traffic approximations for service systems facing overdispersed demand
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Rate-based daily arrival process models with application to call centers
- Markov chain models of a telephone call center with call blending
- On the estimation of the true demand in call centers with redials and reconnects
- Modeling latent sources in call center arrival data
- Staffing call centers under arrival-rate uncertainty with Bayesian updates
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- Staffing for many-server systems facing non-standard arrival processes
- Efficient simulation of non-Poisson non-stationary point processes to study queueing approximations
- Coordination of staffing and pricing decisions in a service firm
- Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes
- Efficient simulation of tail probabilities in a queueing model with heterogeneous servers
- The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
- Single-server queues under overdispersion in the heavy-traffic regime
- Staffing many‐server queues with autoregressive inputs
- Poisson and non-Poisson properties in appointment-generated arrival processes: the case of an endocrinology clinic
- Online scheduling policies for multiclass call centers with impatient customers
- The single server queue with mixing dependencies
- Workload forecasting for a call center: methodology and a case study
- Call center arrival modeling: a Bayesian state-space approach
- A framework for optimal recruitment of temporary and permanent healthcare workers in highly uncertain environments
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